Financial Specialists

Our approach has proven to deliver non-concessionary returns and meaningful, measurable impacts.

Collections

Digital Sales Fulfilment

Inbound and Outbound

Market Research

End to End

Fulfilment

We provide End to End Fulfilment services to all the banks, NBFCs, Fintech companies and customer service industry in general. Given the overall eco-system, where companies are looking to reduce the cost and turnaround time (TAT) and enhance overall customer experience, provides us an opportunity for the fulfilment of the leads generated through many sources. With strong compliance and risk, we provide End to End solutions from calling to the customer till the disbursement, thus giving shortest TAT with best of the technical support. We have the capacity to manage any large set-up business expectations and can customise as per the product requirement of the company.

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IMS Digital Integrated

Business Service

Industry - Specific Transaction Processing

  • Underwriting of all the products
  • Credit bureau analysis
  • Fraud detection & prevention
  • Fulfilment
  • Collections

Customer Management Services(CMS)

  • Contact Centre both inbound and outbound
  • e-Services
Offering

Best in Class Services

Banking & Financial Services

We ensure a highly organized, efficient and timely management of the very sensitive and rapidly globalizing financial market.

Retail & New Economy

Both the neo service-based economy and the Retail sector come under our area of management expertise with all its manual ledgers and use of technology.

Outbound

Value Chain & IMS Experience

Collections

  • Early & Mid Stage Collections
  • Charge off: Inbound & Outbound
  • Debt Management
  • Wing to wing processing
  • Skip Tracing & Lettering
  • Customer Service
  • Recoveries & small balance portfolio across vertical

Customer Acquisition

  • Lead Generation
  • Cross Selling
  • Customer Set - up
  • Data Management & Verification
  • New Schemes & updates
  • Billing plans launched

Tele - Marketing

  • Product / Services Promotions & Campaigns
  • Direct Marketing
  • Customer Segmentation
  • Appointment setting
  • Lead generation
  • Phone sales
  • Client reactivation
  • Sales lead follow up

Customer Care

  • Customer Loyalty programs
  • Welcome Call
  • Service Satisfaction Follow ups
  • Voice Broadcast
  • Reactivating Dormant Accounts
  • Subscription renewal
  • Delivery Status
  • Complaint handling

Customer Retention

  • Customer Call Backs
  • Customized offers
  • Sales and Promotions to Existing Customers
  • Loyalty Marketing and Service

Market Research

  • Survey Management
  • Market research
  • List cleaning
  • Database update
  • Market Intelligence
  • Data Analysis
Our

Footprints

  • 300+ Employees Serving
  • Emerging Market Leader in India
Latest News

Our Financial Updates

In FY20, Marcellus delivered over 20% portfolio return so far:

This financial year, we have delivered north of 20% return at the portfolio level. Last one month has been pretty much flattish. More importantly, the fundamental support to the valuations are there in portfolios.

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Paytm Partners With Codashop To Enable Digital Gaming Penetration In India

Singapore-based Codashop, a gaming and entertainment top-up platform, on Thursday (November 7), announced a strategic partnership with Paytm, a Noida-based digital.

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Citibank has been rated the No. 1 bank for customer satisfaction, beating out Bank of America and Wells Fargo

Citibank has been rated the No. 1 bank for customer satisfaction across the retail banking industry with a score of 81 out of a possible 100

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Have any Question?

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